Shipping Policy

At Aucelo™, we work hard to make sure your order is processed and delivered as smoothly as possible.

Order Processing Time

All orders are processed within 1–3 business days after your order is placed.

Orders are not processed or shipped on weekends or public holidays.

Once your order has been processed, you will receive a shipping confirmation email with your tracking information as soon as it becomes available.

Estimated Delivery Time

Our estimated delivery time is:

3–5 business days

Please note that delivery times may vary depending on your location, shipping carrier delays, customs processing, or high-demand periods.

Shipping Costs

Every order qualifies for free shipping, this will be shown clearly during checkout.

Tracking Your Order

Once your order has shipped, you will receive a tracking number by email.

Please allow 2–5 business days for tracking information to update after receiving your tracking number.

Delayed Orders

While we do our best to deliver orders within the estimated timeframe, delays can sometimes happen due to factors outside our control, such as:

• Customs inspections
• Carrier delays
• Incorrect shipping details
• High seasonal demand
• Weather or logistical disruptions

If your order is significantly delayed, please contact us at:

[Your Support Email]

Incorrect Shipping Information

Please make sure your shipping address is correct before placing your order.

Aucelo™ is not responsible for orders shipped to incorrect or incomplete addresses provided by the customer.

If you notice a mistake in your shipping details, contact us as soon as possible. We will do our best to update the address before the order is processed, but we cannot guarantee changes once the order has been shipped.

Lost or Missing Packages

If your package appears to be lost or has not arrived within the expected delivery window, please contact us at:

[Your Support Email]

We will help investigate the issue with the shipping carrier and work with you toward a suitable solution.

Customs Duties and Taxes

Depending on your country, your order may be subject to customs duties, taxes, or import fees.

These charges are the responsibility of the customer and are not included in the product price or shipping cost unless stated otherwise.

Order Cancellations

Orders can only be cancelled before they have been processed.

Once an order has been processed or shipped, we are unable to cancel it. In that case, please refer to our Return Policy.

Contact Us

If you have any questions about your order or shipping, contact us at:

info@aucelo.co

We are happy to help.